Q1. Can I have a sample order for LED display?
A1: Yes, we encourage sample orders to test and evaluate the quality, whether for a module or a complete screen.
Q2. Does there have any warranty?
A2: 1 year or 2 years after service.
Q3. Do you have any MOQ limit for LED display order?
A3: There is no strict MOQ, and we offer competitive pricing for bulk orders.
Q4. How do you ship the goods and how long does it take to arrive?
A4: We mostly accept FOB train term, but we can help you order and arrange shipping agent. It usually takes 20-30 days by sea, plus a few days for customer clearance.
Q5. To order a display, what kind of information do I have to offer you?
A5: You should provide width/height of the display, the main use, the viewing distance, the scene photos, special requirements, then I can provide you with a detailed list of quotations.
Q6. Is it OK to print my logo on the products?
A6: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.
Q7: Do you offer guarantee for the products?
A7: Yes, we can print your logo. Please inform us formally before production and confirm the design based on our sample.
Q8: How to deal with the faulty?
- Our products are produced with strict quality control and the defective rate will be less than 0.2%.
- During the guarantee period, we will send new modules with new order for small quantity.
- For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.